For Citro Card and Citro Account 

Product disclosure statement

February 2025
Issued by Hay Limited ABN 34 629 037 403
Australian Financial Services Licence No. 515459

1. About this Product Disclosure Statement

‍This document forms the Product Disclosure Statement (PDS) for your AMP Citro Card (Card) and Account (Account). The PDS contains essential information, including the fees and other costs that apply to the AMP Citro Card and Account.

This PDS is issued by Hay Limited ABN 34 629 037403, Australian Financial Services Licence (AFSL) No.515459 (Hay). This PDS is an important document designed to assist you in deciding whether to acquire the financial product to which it relates – the AMP Citro Card and Account. You should read this PDS in full before using your Card and Account.

The use of the Card and Account is governed by this PDS and the Terms and Conditions of the AMP Citro Card and Account. The Terms and Conditions for use of the Card and Account may be attached to this PDS or provided as a separate document and should be read together.

The information in this PDS does not consider your individual objectives, financial situation, or needs. Any advice in this PDS is general in nature. You should consider the appropriateness of any general advice to your circumstances before acting on it. Nothing is intended to constitute investment, legal, tax, accounting, or other professional advice, and you should seek professional advice on whether the Card and Account are appropriate for your circumstances.

You should also consider the AMP Citro Card and Account Target Market Determination (TMD) and the AMP Citro Card and Account Terms and Conditions before making a decision about this product. These documents can be found on our website at:

2. Important Information

‍This PDS has been prepared by Hay. Hay is the issuer of the AMP Citro Card and Account.

The PDS has been lodged with the Australian Securities and Investments Commission (ASIC). ASIC takes no responsibility for the contents of the PDS.

The PDS may only be used by persons who receive it in Australia. The information in this PDS does not constitute an offer in any country other than Australia. The distribution of this PDS in countries outside Australia is prohibited and may be restricted by law. People who come into possession of this PDS who are not in Australia should seek advice on any such restrictions that apply.

The information in this PDS is subject to change and is up to date at the date of this PDS. Where new information is materially adverse, Hay will issue a new PDS or supplementary PDS. However, where the information is not materially adverse, Hay will not issue a new PDS or supplementary PDS, but you will be able to find the updated information on the AMP Citro website at https://www.ampcitro.com.au/pds.

3. Parties Involved in the Issue and Distribution of the AMP Citro Card and Account

‍Hay Limited, ABN 34 629 037 403 (Hay), is the holder of Australian Financial Services Licence (AFSL) No. 515459. Under its AFSL, Hay is authorised to provide financial products and services, including the issuing of Non-Cash Payment products or facilities such as the AMP Citro Card and Account.

Hay Limited has authorised Citrus Innovations Pty Ltd ABN 25 667 285 654 (Citro), a subsidiary of AMP Limited ACN 079 354 519 (AMP), to arrange, distribute, and promote the AMP Citro Card and Account on behalf of Hay, which is linked to the AMP Citro Rewards program.

3.1. Card and Account Issuer
The Issuer of the AMP Citro Card and Account is Hay, and if you hold an approved Card and Account, you will have a contract with Hay Limited.

3.2. Card and Account Distributor
Citro is responsible for the distribution and provision of general advice about the AMP Citro Card and Account as issued and approved by Hay. Citro is also authorised by Hay to provide customer service support for the AMP Citro Card and Account. This authority is provided under Authorised Representative No. 001305395.

Neither Citro nor anyone else acting on its behalf has the authority to:

  • Tell you anything about the AMP Citro Card and Account that is inconsistent with the information in this PDS.
  • Give you personal financial product advice about the AMP Citro Card and Account.
  • Do anything else on Hay’s behalf, other than marketing, arranging for the issue of, and providing customer services for the AMP Citro Card and Account.

3.3. Card and Account Branding
Citro is a subsidiary of AMP Limited and has partnered with AMP under a licensing agreement solely to feature AMP's branding on the Card, Account, and related materials linked to the AMP Citro Rewards program.

4. The AMP Citro Rewards Program

‍The AMP Citro Card and Account is linked to the AMP Citro Rewards Program. Citro administers the AMP Citro Rewards program. The AMP Citro Rewards program operates under its own terms and conditions and is wholly separate from the Hay-issued Card and Account Terms and Conditions.

The AMP Citro Rewards Terms and Conditions can be found here: www.ampcitro.com.au/terms.

5. Who is Eligible for the Card and Account

‍Retail Individuals will need to satisfy specific eligibility criteria to apply for this product. To qualify, the Retail Individual must:

  • Be an individual person.
  • Have a valid Australian residential address.
  • Be aged 40 years or older.
  • Be eligible for AMP Citro Rewards membership.
  • Be an existing or prospective customer of AMP or an employee of AMP or any of its related bodies corporate.

6. About the AMP Citro Card and Account

‍The financial product issued by Hay is a Non-Cash Payment Product. The AMP Citro Card is linked to the Account, a digital account (which is not a bank account). Card transactions can be performed by the customer using the AMP Citro App or website, and the Card can be used locally and overseas.

  • You can obtain a Card and Account via the AMP Citro Website and AMP Citro App.
  • Funds will be directly deposited to the AMP Citro Account using the cashback rewards you have earned using the Card and Account or a PayTo arrangement.
  • Once you have an Available Balance in the Account, you can use the Card anywhere in the world (where Visa Debit cards are accepted) to access your funds and make payments, subject to any restrictions set out in this PDS and the Terms and Conditions.
  • You can use the physical Card to withdraw cash at ATMs (subject to daily limits).
  • The AMP Citro Rewards program allows you to use the BPay capability for personal Superannuation contributions.
  • You can only access the Available Balance in the Account.
  • The Account cannot have a negative balance, but if it does, any such balance becomes immediately due and payable.
  • Your Account is not a bank account, and no interest is payable on the Available Balance.
  • The Card is not a credit card.

7. Available balance

The Available Balance of your Account is held on trust for you at an Australian ADI (Bank) in a segregated customer funds account. In accordance with this PDS and the Terms and Conditions you acknowledge that the Available Balance can be used to meet Hay's settlement obligations in respect of your transactions and to provide security for those settlement obligations. The Available Balance in your Account does not earn interest, and it does not operate like a bank, credit union or building society account. Deposits into the Account are not bank deposits and are not protected by the Australian Government Financial Claims Scheme.

8. Benefits of the AMP Citro Card and Account

8.1. The benefits of this Card and Account:

  • Transactions on the Card can earn you cashback rewards as per the AMP Citro Rewards program managed by Citro, these cashback rewards are credited to your Account.
  • It reduces the need to carry cash and is a convenient way to make payments at merchants who accept Visa Debit Cards.
  • You can only access the value that you have in your linked account or the Available Balance which helps you control spending (and is subject to daily limits).
  • The Card can be used on the internet or telephone to make payments.
  • The physical Card can be used to withdraw cash at ATMs (subject to daily limits).
  • No Hay currency conversion fees apply (although other financial institutions involved in the conversion may do so).
  • You can see detailed information about merchants you purchase goods from on the AMP Citro App.
  • You receive the Visa exchange rate at the interbank rate at the time of settlement (no margin, spread or fees are charged by Hay).
  • You can use the Available Balance in your Account to make contributions to your Superannuation Fund using the BPay capability.

9. Risks of the AMP Citro Card and Account

9.1. The risks of this Card and Account:

  • Unauthorised transactions could happen if your Card is lost or stolen, if your PIN is revealed to an unauthorised person, as a result of fraud, or if you breach the terms and conditions of the Card and Account outlined in this PDS and the Terms and Conditions.
  • You might not be able to get your money back if unauthorised transactions or mistaken transactions occur. The higher the Available Balance is in your Account the more you could lose due to an unauthorised transaction.
  • Due to equipment errors, malfunctions or equipment being used incorrectly, the same transaction may be processed more than once, or transactions may not be processed at all.
  • Merchants and ATM operators (domestic and international) may charge fees for using the Card at their facilities and these fees may increase.
  • If the network enabling the use of the Card and Account is unavailable, you may not be able to perform transactions or get information using the AMP Citro App.
  • Merchants may, at their discretion, refuse to accept the Card as a method of payment. You should always check with the merchant that it will accept the Card before purchasing any goods or services.
  • You will not earn interest on any Available Balance that is stored on your Card and Account.
  • The Financial Claims Scheme (see: www.fcs.gov.au) does not apply in relation to your Card and Account. If Hay fails, any Available Balance held in your Account will not be protected by the FCS, and you may lose all or part of your Available Balance.
  • As Hay has not considered your individual circumstances or needs, you should obtain your own independent tax advice on the impact that the Card and Account may have on your personal tax liability.

10. Fees

Transaction Fees

Account Opening

  • Charged by Hay: $0
  • Charged by Citro: $0

Account Keeping

  • Charged by Hay: $0
  • Charged by Citro:
    • Non-AMP customers: $1.99 per month account fee.
    • Existing AMP customers: $0 per month account fee.
    • Customers who sign up for an AMP issued product and register their My AMP account: $0 monthly account fee, taking effect the month after the customer has registered in My AMP. The monthly account fee is re-instated if the customer no longer holds any AMP issued product.

Overdrawn Account

  • Charged by Hay: $0
  • Charged by Citro: $0

Direct Debit Dishonour

  • Charged by Hay: $0
  • Charged by Citro: $0

ATM Withdrawal

  • Charged by Hay: $0 at all major bank ATMs (Note: Hay does not charge any ATM fee. A fee may be charged by the ATM Operator.)
  • Charged by Citro: $0

Domestic Transaction

  • Charged by Hay: $0
  • Charged by Citro: $0

International Transaction

  • Charged by Hay: 0%
  • Charged by Citro: 0%

Card Replacement Fee

  • Charged by Hay: $0
  • Charged by Citro: $0

Transaction Dispute Fees

Card Payments

  • Charged by Hay: $0
  • Charged by Citro: $0

Non-Card Payments and Transfers

  • Charged by Hay: $0
  • Charged by Citro: Up to $20

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