Hi, how can we help you?

Existing MyAMP member
If you are already a member of MyAMP, simply open the AMP Citro app and select 'Continue with myAMP' to log in with your MyAMP credentials. You'll need your username and password.
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Not an existing MyAMP member
No problem! You can sign up for MyAMP by opening the AMP Citro app and selecting 'New to MyAMP? Sign up' to sign up for a MyAMP account that you will then use to log into the AMP Citro app.

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We've created a community-based rewards program that gives AMP members exclusive access to special offers and weekly deals that unlock hundreds of dollars in cashback.
Becoming an AMP Citro Rewards member is easy: Just download the AMP Citro app here and automatically save whenever you transact with our partners via the AMP Citro app.

AMP Citro Rewards is free for life for AMP product holders. This includes customers that hold a banking, home loan, super or investment product with AMP.

For non-AMP product holders, enjoy the benefits of AMP Citro Rewards at just $1.99 per month.

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Absolutely! You can elevate your AMP Citro experience by using the AMP Citro Rewards Card on your wearable device, making secure cashless payments a breeze. The AMP Citro Rewards Card can be used in Google Pay on Android devices ensuring you can stay connected and make transactions conveniently.

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We're working hard to being you Apple Pay - you can join our waitlist here.

You can contact your Citro support team via chat on our website (bottom right corner) or email us at Support@ampcitro.com.au to change your personal details.

We’re sorry to see you go! To unsubscribe please scroll to the bottom of your latest AMP Citro newsletter and click on the unsubscribe button.

We would like to know why you're leaving. Share your feedback by replying to this email, and help us improve for next time.

Thanks!

We set a high bar for the experience we enable for our members. As such, we always value any member feedback as we continue to make things better. You can report bugs, issues and suggestions by emailing our customer support team at Support@ampcitro.com.au
‍We thank you for your contribution in helping Citro make your best years better!

We strive to put the customer at the heart of everything we do, but sometimes you might feel we are wrong. We intend to remedy any possible mistakes on our end. You can submit a complaint by sending it to our email address at Support@ampcitro.com.au

‍Here's the information we need when you submit a complaint via email:
‍- your name and surname
- the phone number and email address associated with your account an explanation of the issue
- the date when the problem started
- your preferred resolution for the issue

‍What happens next?
Once we receive your complaint we will send you a written acknowledgement within 24 hours that includes an estimated response time. The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint. However, we will endeavour to resolve your complaint within 5 business days. Further information can be found in our PDS, FSG and T&C documents at www.ampcitro.com.au.

The AMP Citro app is available for download on Apple iOS and Android.  Download AMP Citro, stay connected, and access your cashback from your preferred device!

You will need to satisfy specific eligibility criteria to maintain this product. To qualify, you must:
    - be an individual person; and
    - have a valid Australian residential address; and
    - be aged 40 years or older.
You can find more details in our T&C's and TMD.

You can contact the Citro Support team via our website chat widget (bottom right corner) at Ampcitro.com.au . Alternatively, our support team is available via email Support@ampcitro.com.au, or phone 1300 583 156. Our support operating hours are Monday to Friday 9am to 5pm [AEDT].

Yes! You can easily add your AMP Citro Rewards Card to the Google Wallet. Simply follow the steps below:
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1. Sign in to your AMP Citro App on your Android
2. Tap on the "Wallet" icon, located on the bottom left corner of your screen
3. Tap "Add to Google Wallet" from the menu
4. Follow the prompts to add the card to Google Wallet.

Need help? Contact us via chat or email Support@ampcitro.com.au.

We are working hard to bring this feature! We appreciate your patience -you can join our Apple IOS waitlist here for launch details.

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We understand that sometimes, things may not go as planned and you have to return your purchases. In such a case, any cashback that you might have earned with your purchase will also be reversed. It’s best to engage directly with the merchant/partner to return your purchase.

Unfortunately, you cannot withdraw your cashback into your bank account. However, you can spend your hard-earned cashback almost anywhere you like! To spend your cashback, head over to your AMP Citro app and under “Wallet”  toggle the ‘Spend Cashback’ switch to ON while using your AMP Citro Rewards Card to make purchases.

Cashback has a pending time frame as stores need to ensure goods have not been returned, and your transaction has met the eligibility criteria for cashback. This varies from store to store, in some instances, this can take up to 180 days. Don’t worry, we have you covered. We track the pending cashback with the merchants/partners, and keep you notified as it arrives to ensure you don’t miss out! We wish it could come faster, but our partners need to confirm you didn’t return your purchase. This is often confirmed after the returns period for that store has passed.

Login to your AMP Citro app. In the wallet tab, you will see a toggle that enables you to spend your cashback on your next purchase. When you turn this on, your Available Cashback balance will be used on your next AMP Citro Rewards Card transaction.

If the purchase is bigger than your cashback balance, no worries. Your cashback balance will be used first, and then the remainder of the transaction will be taken out of your linked payment method (your bank account). After you spend your cashback, you will need to turn it on again the next time you want to use your cashback balance.

You can only earn cashback on an eligible purchase with a Citro partner. We’re working hard to bring you new partners, and you can see a list of all our current partners in the AMP Citro App.

If you had to return your purchase from an AMP Citro partner, your cashback will be reversed as well. GST, delivery costs and products that are returned do not contribute to the purchase amount that is eligible for Cashback.

After one year (365 days) of inactivity with your AMP Citro Rewards Card, your account will be closed. Any remaining cashback will expire and be forfeited.  If you’d like to re-open your account, please email our team at Support@ampcitro.com.au

AMP Members enjoy all our deals and offers for free. Non-AMP members can access the AMP Citro Rewards Card for $1.99 per month.

The AMP Citro Rewards Card is a virtual card only so there is no need to activate your card! You can add your card to your Google Wallet or find your details under the Wallet tab, just tap "View Card"

Please call our support team immediately on 1300 869 596. Our team is available Monday to Friday between the hours of 9am - 5pm AEST. One of our friendly team members will be able to investigate the transaction, cancel and re-issue your card.

If it is outside the hours stated above, you can send us an email at Support@ampcitro.com.au.

We’re sorry to see you go! Please email our friendly support team at Support@ampcitro.com.auwith the following details:

• Account name
• DOB
• Email address
• Phone number
• Reason for closure

You will receive a call from us to verify the request.

The AMP Citro Rewards Card is just a digital card for now. We're working on introducing a physical card soon and will keep you updated as soon as it launches.

There are many reasons your card may be blocked including but not limited to:  
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- AMP Citro Rewards Card is frozen: check wallet > manage card to see if frozen
- There are not sufficient funds in your nominated bank account

We’re here to help! If the issue persists please reach out to our support team at Support@ampcitro.com.au or via the web chat widget on www.ampcitro.com.au.

We strive to give the best experience possible, and that includes getting the verification done right the first time. However, sometimes ID verification may fail. This can happen due to multiple reasons, including, but not limited to:

- Damaged ID

- Low light or poor readability

- Shaky or blurry images

- Part of ID cut-off/missing

- information on the ID is not readable

However, we've got you covered. In these cases, our support team will reach out to you and help correct these errors via resubmission. Alternatively, you can reach us at Support@ampcitro.com.au or via the web chat widget at www.ampcitro.com.au.

We do not provide overdraft on your AMP Citro Rewards Card. Any amount outstanding to AMP Citro will result in a breach of our terms of service and result in your card being immediately blocked until any outstanding amount has been settled.

If you were overcharged in-store or online using your AMP Citro Rewards Card please check with the merchant, as they will likely need to issue a refund. It’s important to know that AMP Citro charges no extra fees or surcharges on top of the purchase amount from the merchant. If they are unable to help, feel free to speak to our support team to see if we can solve the problem: Support@ampcitro.com.au

Absolutely, you’re free to use your AMP Citro Rewards Card almost everywhere that accepts Visa. All transactions in foreign currencies will be converted into Australian dollars.

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All foreign currency transactions will be processed using the foreign exchange rate determined by Visa at the time of settlement.

We do not charge fees, margins, or spreads for foreign exchange payments. The actual foreign exchange rate that has been applied will be shown in your AMP Citro App on settlement.

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We wish you safe travels and a bunch of happy memories!

You can only link one bank account to your AMP Citro Rewards Card at a time. If you've already linked a bank account and wish to replace it with another one, simply unlink the first one from the AMP Citro App under the wallet tab and link a new one. If you're unable to do so or need assistance, you can reach our support team via the web chat widget or at Support@ampcitro.com.au.

We’re so glad you’ve decided to join AMP CitroRewards!

Once you’ve signed up for your card and verified your identity, your virtual card will be available immediately via the AMP Citro app. You can see your card details under the "wallet" tab

The AMP Citro Rewards Card works with most Australian bank accounts. You can view a full list of available banks here - https://payto.com.au/for-consumers/

This policy is in line with a banking regulation commonly known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence' (CDD) and is the process of a business verifying the identity of its customers. It is an important anti-fraud and corruption measure designed to protect financial products and those who use them.

For your AMP Citro account to be fully operational and functional, you will need to complete the process of verifying your identity. This requires you to upload at least one valid form of ID and a Selfie. We currently only accept Australian driver’s licenses or Passports (Australian or International). The process is simple and only takes a few minutes!

All your data is secure and you can reach our support team via the web chat widget or at support@ampcitro.com.au if you have any further questions.

AMP Citro is a Corporate Authorised Representative (CAR) of Hay Limited (AFSL 515459). This AFSL comes with strict compliance measures that have been constructed to build consumer trust in Australian financial products. As a Corporate Authorised Representative, we are held to high levels of compliance of which you can read more about in our PDS, FSG and Terms & Conditions.

Your AMP Citro Rewards Card can be used almost anywhere a Visa card is accepted. Whether it’s on a holiday, or something a little closer to home, when you use your AMP Citro Rewards Card with our partners via the Citro app, you’ll automatically earn cashback.

No, your AMP Citro Rewards Card is a debit Visa card. Simply link your existing bank account and you're ready to go.